🌸 Eros Crystal | Order & Care FAQ
01. About Eros Crystal
Why choose us?
Because every detail is considered.
Curated with a clear standard
Each piece is selected for:
- clarity
- color balance
- overall presence
Only pieces that meet our standard become part of the collection.
Designed to elevate your space and your look
Every piece is created to feel:
- clean
- balanced
- visually refined
Whether worn or placed in your space,
it brings a sense of ease and harmony.
What you receive is one of a kind
The piece you receive will always reflect the same aesthetic and quality,
with its own natural details.
02. Orders & Processing
How long does it take to process my order?
All orders are processed within 1–3 business days.
During launches or busy periods, processing time may be slightly longer.
You’ll receive a confirmation email once your order is shipped.
Shipping
How long does shipping take?
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Processing time is not included in shipping time
Will I receive tracking information?
Yes.
Once your order ships, you’ll receive a tracking number via email.
At the moment, most orders are shipped within the U.S.
For international requests, feel free to contact us before placing your order.
03. The order
Product Details
Will my item look exactly like the photos?
Each piece may vary slightly in:
- color
- texture
- natural pattern
This is part of working with natural materials.
Gift & Packaging
Do you offer gift packaging?
Yes.
You can leave a note at checkout if your order is a gift.
We can include a short message and adjust the packaging.
Natural Variation
Each piece is naturally unique
Our crystals are formed by nature, which means each piece carries its own:
- tone
- texture
- internal pattern
Subtle variations are part of their character.
04. Returns & Exchanges
Can I return or exchange my order?
Due to the nature of our products, we currently do not accept returns.
What if my package arrives damaged or incorrect?
Please contact us within 48 hours of delivery with:
- your order number
- photos of the item
We’ll make it right for you.
Contact
How can I reach you?
For any questions, please contact us at:
📧 hello@eroscrystal.com
We usually respond within 24–48 hours.