A gentle policy for a mindful purchase ✨

Because each piece is handcrafted and prepared with intention, we do not accept general returns.

However, if something isn’t right, we’re here for you.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photos. We will review your request and make it right for you.

To be eligible for assistance:
– The item must be unused and in its original condition
– The item must be in its original packaging

Please note:
– Custom or personalized items are final sale
– Shipping costs are non-refundable

To start a request, please email us at:
hello@eroscrystal.com

Once your request is approved, refunds (if applicable) will be issued to your original payment method within 5–10 business days.

Thank you for choosing Eros Crystal ✨
We’re honored to be part of your journey.