At Eros Crystal, every piece is handmade with intention using natural crystals and ritual-inspired materials.
Because of the handmade and energetic nature of our products, please review our return policy carefully before purchasing.
Returns & Exchanges
We currently do not accept returns or exchanges for:
- Change of mind
- Personal preference
- Energy expectations
- Natural crystal variations
- Minor handmade differences
All sales are considered final unless the item arrives damaged or incorrect.
Natural Crystal Disclaimer
Each crystal is naturally unique.
Variations in:
- Color
- Texture
- Shape
- Inclusions
- Patterning
are normal and part of the beauty of natural materials.
Products may appear slightly different from listing photos.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
Email:
📩 hello@eroscrystal.com
We will review the issue and provide a suitable solution if eligible.
Bracelet Resizing
If your bracelet sizing needs adjustment, we are happy to assist whenever possible.
Customers are responsible for:
- Return shipping costs
- Reshipping fees
Please contact us before sending any item back.
Non-Returnable Items
For hygiene and energetic reasons, the following items are non-returnable:
- Earrings
- Custom pieces
- Personalized items
- Ritual products
- Opened incense products
- Pet memorial items
Cancellations
Orders may only be canceled within 12 hours of purchase.
Once production or packaging has started, cancellations are no longer guaranteed.
Energy & Spiritual Disclaimer
Eros Crystal products are intended for spiritual, aesthetic, and ritual purposes only.
Our products are not intended to diagnose, treat, cure, or replace medical, psychological, legal, or professional advice.
Contact
For any questions regarding your order:
📩 hello@eroscrystal.com
Thank you for supporting handmade energy work ✨