🌸 Eros Crystal | Order & Care FAQ
01. The order
Handcrafted with Intention
Every Eros Crystal adornment is lovingly handcrafted and energetically cleansed.
Because each piece carries personal ritual energy, we’re unable to accept returns on used or worn items.
➤ Each order is blessed and energetically sealed before shipment.
About Natural Crystals
All crystals are natural and ethically sourced.
Minor inclusions, color variations, or lines are part of the crystal’s unique beauty — not flaws.
➤ Perfection isn’t our pursuit — authenticity is.
How to Measure
Please use a soft tape measure to ensure the right fit.
For bracelets: measure at the wrist bone.
➤ Each piece is handmade to size — take your time and measure with love.
02. Shipment
Processing Time
Standard orders: 1–7 business days.
Custom / ritual pieces: Up to 10 business days.
➤ Your piece is handmade with care — thank you for your patience.
Shipping Method
USPS shipping within the U.S. only.
You’ll receive a tracking email once your item is shipped.
➤ Double-check your address before checkout, babe!
Delivery Notes
Transit time not included in processing time.
USPS orders typically arrive in 3–5 business days.
We are not responsible for carrier delays, but we’ll do everything we can to support you. 💌
03. The order
Can I request a personalized piece?
Yes — we currently offer limited custom ritual jar & jewelry upon request.
You’re welcome to reach out via email or Instagram DM to discuss your intention, crystal preference, and desired ritual theme.
→ Let’s co-create your sacred adornment.
What makes Eros Crystal different?
Each creation is more than jewelry — it’s a wearable spell.
Infused with emotional magic, ritual, and energy alignment, our pieces are designed to hold your intention and protect your spirit.
→ We believe beauty should be sacred — and your adornment, a reflection of your soul.
04. Returns, exchanges and complaints
Can I return or exchange my order?
Due to the ritual-infused nature of each piece, all sales are final.
Every adornment is energetically cleansed and aligned with your intention before shipping.
→ Once a ritual begins, it cannot be reversed.
What if my package arrives damaged or incorrect?
Each order is sealed with care and inspected before shipment.
If your package arrives damaged or incorrect, please email us within 48 hours with clear photos of the box and product.
→ We’ll gently guide you toward a solution — we’ve got your back.
Care & Safety
All ritual items and herbal jars are created for intentional placement and decorative use.
Please keep all jars, charms, and ritual objects out of reach of pets and children, and ensure that no contents are ingested.
Eros Crystal items are not intended to diagnose, treat, or replace professional medical or veterinary care.