Due to the handcrafted and ritual-inspired nature of our pieces, we do not accept general returns.

However, if an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Approved claims may qualify for a replacement, store credit, or refund at our discretion.

Items must be unused and in original condition.

To initiate a claim, please contact us at: Contact.eroscrystal@gmail.com

We reserve the right to decline requests that do not meet these conditions.